Barley Mow

Reviews about Barley Mow

• 4 / 5

  By Danny Franklin
  Pleasant experience from staff. Usually of a very high standard however were minor problem with recent visit however nothing to grumble or complain about. The overall experience was enjoyable.
  June 10, 2017
• 4 / 5

  By Tony Brownless
  Nice food and a great place to have a drink after a hard days work..
  March 19, 2017
• 5 / 5

  By Cfc Gav
  What a horrible , bitter person Jackie Sproston appears to be.
  Admits the place is busy. But then expects everybody to drop what they're doing to tend to her needs immediately.
  Mow that would be bad customer service prioritising the ignorant .
  The meal was hot.
  1 nugget was missing.
  Shut up you sad sad woman
  February 13, 2017
• 5 / 5

  By Simon Woolley
  Great location, great food, nice and friendly atmosphere with very attentive staff ! Any problems are dealt with in a most professional and polite way, top marks to the owners who obviously care and we'll trained staff who make you feel welcome . . .
  Best wishes Simon Woolley (Hawkes Green) Cannock
  December 12, 2016
• 2 / 5

  By jackie Sproston
  we booked for 16 people for 1 pm for Sunday 23rd April
  All was well and good to start off with - we were actually allocated 2 tables one behind the other, so the children could all sit together and the adults sat on the other table
  We ordered drinks from a very friendly young lady who served us with a smile. But the drinks took ages to arrive.
  Then things went a bit downhill. 2 of the children's meals were wrong ( One had a nugget missing and the other wasn't what was ordered. then lo and behold all the meals were out and were hot . The meals were roast beef, salmon and veg, lamb shanks, roast chicken . The plates were warm.
  Then to my astonishment and surprise I picked up the bottle of mustard and it was absolutely filthy - as was the mayonnaise. The duty manager just said ' oh well its because they have been upside down in the holder ' Excuse me obviously the holders should be cleaned ??? Also there was no indication of when the bottles had been opened. We have actually been in establishments where to open date and throw away date are clearly marked.
  My friend then went to the bar to order a couple of glasses of wine as we did not want it adding on the the bill. To say we were ignored was an understatement - in fact we did say to one of the staff are we in the wrong place - the answer was a flat 'no' no eye contact and no - im sorry I will be with you as soon as I have finished this order - he was busy doing coffees
  I think Customer service is just as important as the food quality !
  Then the children went into the Wacky warehouse where the member of staff definitely needs some training on Customer Service, and I know that one of our party has written a letter of complaint too
  All in all the meal was ok for a very busy Sunday, but you need to train the staff better. Our waitress was spot on, she served us when we came for Boxing Day lunch and there were no problems.
  Also perhaps when taking food orders for a large party and when its busy, the order for sauces could be taken at the same time as the order for meals - having to wait for 10 minutes for horseradish sauce isn't on really is it
  I will also be putting this on Trip Adviser
  October 02, 2016